28 July 2020

Do you get annoyed while waiting for a customer service agent to resolve your issue?

Many of you may have already encountered it; on the flip side, it is equally burdensome for the companies too to effectively handle their massive list of client queries.

Thanks to the AI Chatbot!

Now, organizations are leveraging conversational AI chatbots in multiple ways; self-service to lead generation, AI chatbots are helping top-performing companies to improve their service quality and to drive sales.

According to Markets and Markets, the conversational AI market size is growing from $4.2 billion in 2019 to $15.7 billion by 2024 progressing at a CAGR rate of 30.2%.

Indian market size is huge, and so is the customer base to serve. Realizing the market potential, many startups have come up with conversational AI chatbots for the companies to provide rich conversational experience with their customers. Yellow Messenger is a conversational AI chatbot based in India. Raghu Ravinutala, Jaya Kishore Reddy, Rashid Khan are the founders of this Bangalore based startup.

Today, Yellow Messenger has made its way to the top by becoming the world’s first cognitive engagement cloud platform to serve more than 100 global customers. Unique NLP technology and recognizing more than 130 languages are strong USPs of Yellow Messenger.

Recognized by multiple forums and organizations, Yellow Messenger won Amrita TBI Pitchfest 2018 and is a graduated startup from the incubation program at Amrita TBI.

In June 2019, Yellow Messenger raised Series A funding of $4 million from Light Speed Venture Partners and other prominent angel investors.

Yellow Messenger is serving more than ten industry verticals and trusted by more than 100 global enterprises. Their customer list includes big brands such as HDFC Bank, MG Motor, Tech Mahindra, Accenture, CISCO, PepsiCo, Reliance infrastructure, TATA Power, Byju’s, Asian Paints, and Aditya Birla group.

The company is backed and partnered by leading global technology companies such as Microsoft, SAP, Accenture, Tata, and Infosys. Yellow Messenger is enabling enterprises to engage, provide core services, and support customers with AI-enabled conversations as the primary channel of engagement. The integrated platform AI-First has Omni-channel customer engagement across different functions such as lead campaigns, advertising, sore Services, customer support, sales, employee agent engagement, and AI-enabled management.

In April 2020, Yellow Messenger raised series B funding of $20 Million. Yellow Messenger is planning to expand its operations to Europe, Latin America, and the US with this funding and aiming to disrupt the customer engagement sector.

Yellow Messenger is a featured startup of Amrita TBI

About Amrita TBI

Amrita TBI provides infrastructure and incubation services at low cost across three cities- Bengaluru, Coimbatore, and Kollam. The startups can also opt to be a virtual incubatee and can operate from anywhere in India. Amrita TBI will complete the required due-diligence on the finalists and provide seed investments for qualified startups.

Amrita TBI (www.amritatbi.com) is a non-profit startup incubator supported by DST, Govt. of India and Amrita Vishwa Vidyapeetham. Amrita TBI funds, mentors and nurtures ideas, startups and entrepreneurs. We have incubated 151 startups and mentored 400+ startup ideas. Startups have raised over Rs. 45 Crore in investments and filed 46+ patents.

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